Policies

Returns

IN STORE ORDERS

Returns on items purchased in store will be accepted within 14 days of purchase for store credit or exchange.

ONLINE ORDERS

Clothing

We understand that trying on clothing is essential. We gladly issue refunds of full priced clothing received back to us within 14 days of delivery in their original, unused or unworn condition. 

In the case you are giving clothing as a gift, or you return your item outside of our 14 day refund window, we offer an exchange on clothing items for store credit up to 30 days of delivery.

Non-clothing

For all non clothing items we accept returns for store credit if the goods are received back to us within 14 days of delivery in their original, unused condition. 

Return Procedure 

If your return meets the guidelines above, please email hello@shopnorthofwest.com to initiate a return.

Please note that shipping charges are non-refundable. All items in the SALE section and all smoking devices, underwear and earrings are final sale. Buyer is responsible for return shipping costs to our store. North of West is not responsible for any damage or loss that occurs when return shipping.

Shipping 

SHIPPING OVERVIEW

Shipping is currently $5 flat rate for domestic orders under $75 and FREE for domestic orders over $75. International orders ship for $15 flat rate. Oversized or exceptionally heavy items do not qualify for the promotion. We ship items within 3 business days and we will e-mail a tracking number as soon as your order ships. If your purchase is time-sensitive we will do our best to accommodate your request and can quote faster delivery options over the phone (503) 208-3080. Our business hours are 11AM to 7PM Pacific Time.

IN STORE PICKUP:

If you're local, or are visiting Portland, In-store pickup is available free of charge. Please select that option on the shipping page at checkout and we will send you an email when your order is ready to be picked up at our store.

LOST AND STOLEN PACKAGES:

North of West is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier.